At NIVO, we work hard to earn the loyalty of our customers by providing them satisfied service every day.

Our commitment to service is a complete guarantee that we will make every effort to be there for you. That is our pledge to you. We wish to not just satisfy but surpass the expectations of our customers.

Our customers will simply need to dial our customer service hotline to the place of purchase should any defects or problems be found.

Thereupon, our technicians or service engineers would be expedited to serve our said customers.

Should our customers wish to send their engineers and operators for training and development to further update their skills, they can do so by sending their engineers and operators to attend our training program conducted to acquire the technological competencies to enable them to adapt and respond to the changing needs and advancements in technology.

Our program adopts a competency-based training approach. Classroom teaching and hands-on practice-oriented training combine to enhance the learning of concepts and acquisition of technical skills. This will aid them in operating our machines, pick up, drill and upgrade their skills for proper operation, maintenance and breakdown repair.

NIVO is committed to offering support designed to keep your project running smoothly and on schedule:

To expedite delivery time for our customers, booking of vessels are made way in advance; together with the production department to optimise resources with the extra hours involved in order to complete the production so as to be ahead of schedule.

At NIVO, we assist our customers in making prudent and wise purchase decisions. It is our gratification just to know that our customers realize that their purchase is one that is of quality, reliability and durable albeit our reasonable prices.

NIVO provides our customers with a single point of contact and accountability for product support from telephonic, e-mail and web-based inquiries to the dispatch of field engineers and technicians for on-site repairs.

From basic support to comprehensive, advanced on-site service, our dedicated and highly skilled team of experienced technicians are readily available all around the world to prepare, set up, service and maintain your equipment during each project phase to ensure the smooth progression of the job.

At NIVO,we maintain an extensive spare parts inventory for every of our equipment. From the small bearing to the complex circuit board, world Equipment is committed to having all parts on hand to keep your project running. We are well stocked with a full inventory list of spare parts, components and accessories to support our clientele with the products they purchase from us.

This forms a one-stop-centre to serve our customers promptly and efficiently.

We seek to indulge our customers with our high standards of after-sales service without burning a hole in their pockets.